Alexander Furtado
December, 2025
NOT ALL SUPERHEROES WEAR CAPES – SOME ARE HOSPITALITY PROFESSIONALS
I would like to express my sincere appreciation to the remarkable team behind the Boat Ride experience at the Dubai Fountains.
I had planned my dreamy proposal for the 29th of October and wanted to fully understand the process, timings, and flow of the boat experience beforehand. From the very beginning, I was met with genuine care, clarity, and professionalism.
My first interaction was with the Head of Entertainment Services at Emaar Hospitality, Mr. Walid. After sharing my plan with him, he took the time to explain everything in detail — the booking procedure, the boat schedule, the duration, and the fountain timings. Although he was scheduled to be off duty on the day of my event, he still made it a point to ensure everything would go smoothly and personally connected me with another outstanding team member, Mr. Nabeel.
On the day itself, Nabeel went above and beyond. Despite a long queue, he ensured I received the first boat so I wouldn’t have any added stress. The boat was spotless, the driver was kind and accommodating, and the entire experience exceeded my expectations.
What truly touched me was how the whole team understood the importance of this moment for me and worked seamlessly together to make it perfect. Even on his day off, Walid contacted the duty manager to brief him about my event and ensure everything was prepared. This level of dedication is rare and deserves to be acknowledged.
This message is a heartfelt thank you to the entire team for delivering exceptional hospitality, thoughtful coordination, and genuine kindness. You all played a role in creating a beautiful memory that will stay with me forever.
Thank you for going the extra mile — it made all the difference.