Visited The Green Planet with my husband and daughters recently. Overall, it was a good experience, especially for children. The interactive bird encounters and the opportunity to see different species up close kept my kids engaged, and we spent nearly two hours exploring the attraction.
Before our visit, I faced significant issues booking tickets due to a website glitch. Unfortunately, I was unable to get assistance through customer care. I eventually managed to book the tickets myself. I had also sent an email regarding the issue, and a representative did call me later, which I appreciated, although it was after the booking had already been completed.
At the ticket counter, I encountered another issue. My daughters were initially denied the visitors' books, with staff saying they were out of stock, despite there appearing to be copies available behind the counter. After some insistence, another staff member stepped in and kindly provided two books for my children.
The attraction itself is well-maintained and enjoyable for families with young children. However, as an adult visitor, I felt it is more of a one-time experience. Adding more bird species and wildlife exhibits would make repeat visits more appealing and enhance the overall experience.
Overall, a pleasant family outing with some memorable interactions for the kids, but there is room for improvement in customer service, ticketing support, and the variety of species on display.
